Refund and Cancellation Policy

1. Credit Packages

• Credit packages are digital goods used to publish or feature listings.
• Once credits are consumed (applied to a listing), they are non-refundable.
• Unused credits may be refunded within 7 days of purchase if no credit from the package has been consumed, subject to gateway charges.

2. 1-Paise Validation

Some payment methods perform a 1-paise (₹0.01) validation or pre-authorisation to verify your payment instrument. This is done by the bank or gateway, is automatically reversed as per bank timelines, and is not a charge by EstateHub.

3. Failed Payments and Manual Refunds

• If your account is debited but credits are not activated (failed payment), contact support with the payment ID and date.
• After verification with the payment gateway, we issue a manual refund to the original payment method within 5–7 business days.
• Duplicate charges for the same package are refunded in full after verification.

4. Rejection Refund Setting

If an admin-controlled rejection refund setting is enabled for a package purchase linked to a rejected listing or order, the refund is processed per that setting — either as credits restored to the agent wallet or as a monetary refund to the original payment method. Where no such setting applies, sections 1 and 3 above govern.

5. How to Request a Refund

Raise a request from your agent dashboard with the package name, payment ID and reason. We acknowledge requests within 2 business days and resolve them per this policy and our Terms of Service.